MOST COMMON ASKED QUESTIONS FOR SIMPLECLEANZ SERVICES

With our standard subscription service, you have the flexibility of scheduling cleanings every two weeks or at a time that suits you best, whether it's for your current home or another location of your choice.

Yes, your service can be utilized at your current residence or any location within a designated distance from your home, depending on your subscription plan: Package One: Up to 10 miles from your residence Package Two: Up to 15 miles from your residence Package Three: Up to 20 miles from your residence **If you choose to have one of your cleanings at a different location or assign it to someone else, please ensure all account information and the destination address are updated. Note that appointments not canceled in accordance with our cancellation policy will be non-refundable, and the scheduled cleaning for that month will be forfeited.

Yes, you can absolutely add extra cleanings to your plan once you've utilized your current two. Simply visit the SimpleCleanz scheduling calendar to book additional cleanings for the number of rooms you require. After selecting your preferences, proceed to checkout to pay at your exclusive discounted rate as a valued SimpleCleanz customer. Please note that same-day cleanings are subject to an additional charge.

Whether you prefer using your own cleaning supplies or opt for ours, we'll ensure the job is done to perfection. Our dedicated cleaning specialists are committed to accommodating your needs, whether it's for allergies or specific health considerations, ensuring you receive the exceptional cleaning service you deserve.

A: At SimpleCleanz, we understand the importance of consistency and reliability when it comes to maintaining your space. Yes, you can certainly schedule your cleanings to occur on the same exact dates each month. Our flexible scheduling system allows you to lock in specific dates that suit your convenience, ensuring you receive our top-notch cleaning services exactly when you need them. Simply inform us of your preferred dates, and we will set up a recurring appointment for you. If at any point you need to adjust your schedule, our customer support team is readily available to assist you with any changes. With SimpleCleanz, you can enjoy a spotless space without any hassle.

A: At SimpleCleanz, we are committed to providing eco-friendly cleaning options for our clients. We understand that many of our customers prefer using environmentally safe cleaning products, and we aim to make this choice accessible to everyone. Therefore, opting for our Green Cleaning services does not incur any additional charges. We believe that sustainable and green cleaning should be the standard, not an extra expense. Our green products are just as effective at maintaining high standards of cleanliness, ensuring a safe and healthy environment for you and your loved ones.

A: At SimpleCleanz, we understand that schedules can change. If you don't use one of your scheduled cleanings within your plan period, you won't lose it. Instead, you can roll over your unused cleanings to the following month. This way, you maintain flexibility and ensure you get the full value of your SimpleCleanz plan. If you need to reschedule or roll over a cleaning, please contact our customer service team in advance, and we'll be happy to assist you.

A: Yes, you can cancel your SimpleCleanz subscription at any time during your plan. We understand that circumstances may change, so we offer a flexible cancellation policy to accommodate our customers' needs. To cancel your subscription, simply log into your SimpleCleanz account, navigate to the subscription settings, and follow the prompts to cancel. If you encounter any issues, our customer service team is available to assist you. Please note that while you can cancel at any point, the cancellation will be effective at the end of your current billing cycle, ensuring you receive the full value of the services you’ve already paid for.

A: At SimpleCleanz, we understand that life can be busy and unpredictable. Therefore, our services are designed to be as flexible and convenient as possible. It is not mandatory for someone to be present during the cleaning session. Many of our clients prefer to arrange access to their premises in advance, either through providing a spare key, setting a specific lockbox code, or coordinating with building management. Our team is fully insured, bonded, and trained to handle various cleaning tasks professionally and securely, ensuring your home is in safe hands. If you choose to be present during the cleaning, that's perfectly fine too – we're happy to work around your schedule. Our goal is to give you peace of mind while maintaining the cleanliness and orderliness of your residence.

A: The duration of a normal cleaning service with SimpleCleanz typically ranges between 1.0 to 1.5 hours, depending on the size and condition of the space. Our professional cleaning team ensures a thorough and detailed cleaning, paying attention to both common and hard-to-reach areas to deliver the highest standards of cleanliness. For more extensive cleaning needs or larger spaces, the time required may be slightly longer. We pride ourselves on efficiency and quality, tailoring our services to meet your specific requirements and schedule.

A: Yes, SimpleCleanz is committed to maintaining your cleaning services even if you relocate. To continue receiving SimpleCleanz services at your new residence, please contact our customer service team with your new address and any specific details about your new home. We will coordinate with our team to ensure a seamless transition and adjust any necessary logistics to accommodate your new location. Our goal is to provide consistent, high-quality cleaning services wherever you go. For more details or to schedule your first cleaning at your new residence, reach out to us directly.

A: At SimpleCleanz, we understand that plans can change. To reschedule or cancel your appointment, follow these steps: 1. Visit Our Website: Go to the SimpleCleanz website and log in to your account. 2. Navigate to Appointments: Click on the "My Appointments" tab to view your upcoming bookings. 3. Select Your Appointment: Choose the appointment you wish to reschedule or cancel. 4. Reschedule or Cancel: Click on the appropriate button to either reschedule or cancel. If rescheduling, select a new date and time that best suits your availability. For convenience, you can also contact our customer service team directly at support@simplecleanz.com or call us at (888)559-0008. Please note that we require a minimum of 24 hours' notice for cancellations to avoid any charges. By providing multiple ways to manage your appointments, SimpleCleanz ensures flexibility and convenience for all our valued clients. Thank you for choosing SimpleCleanz for your maintenance needs!

A: At SimpleCleanz, we understand the importance of consistency and trust when it comes to maintaining your space. If you are extremely satisfied with the performance of a particular cleaning crew, we will do our best to assign the same team to your cleanings each time. While we strive to accommodate your request, please note that there may be occasional scheduling conflicts or unforeseen circumstances that require us to assign a different crew. However, rest assured that all our teams are highly trained and committed to delivering top-notch service to meet your expectations. For special requests or to discuss your preferences, feel free to contact our customer service team, and we'll be happy to assist you.