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SMS & Text Messaging Policy

SimpleCleanz / DivaddLimited

TCPA Compliant · CAN-SPAM Compliant · Effective May 9, 2026

Required TCPA Consent Disclosure

"By providing your mobile phone number and submitting this form, you expressly consent to receive recurring automated marketing and operational text messages from SimpleCleanz at the mobile number provided. Consent is not a condition of purchase. Message and data rates may apply. Message frequency varies. Reply STOP to unsubscribe at any time. Reply HELP for assistance. View our SMS Policy and Privacy Policy."

This language (or substantially similar) appears on all SimpleCleanz forms that collect mobile phone numbers for SMS communications.

TCPA Compliance

SimpleCleanz complies with the Telephone Consumer Protection Act (TCPA), 47 U.S.C. § 227, and all FCC regulations governing automated text messaging.

Express Written Consent

Obtained via opt-in at time of booking, form submission, or explicit account enrollment.

Opt-Out Honored Within 10 Days

STOP requests are processed within 10 business days. A confirmation is sent upon successful opt-out.

No Condition of Purchase

Consent to receive marketing SMS is never required to complete a purchase or booking.

Message Frequency Disclosed

Message frequency is disclosed at the point of consent collection.

Sender Identified

All messages identify "SimpleCleanz" as the sender in the message body or sender ID.

Help Response

Reply HELP to any message for assistance. This triggers an automated response with our contact information.

Types of Messages We Send

Message Type	Description	Frequency
Appointment Reminders	Reminders sent 24 hours before scheduled service	Per appointment
Technician En Route Alerts	Notification when technician is on the way	Per appointment
Service Completion Confirmations	Confirmation when cleaning is complete + photo link	Per appointment
Review Requests	Post-service satisfaction request	Per appointment
Schedule Change Notifications	Alerts if your appointment is rescheduled	As needed
Promotional / Marketing Messages	Discounts, seasonal promotions, referral offers	Up to 4/month
B2B Outreach (Business Recipients)	Service introduction and follow-up for business prospects	Per sequence

How to Opt Out

Reply STOP

Text STOP to any SimpleCleanz message. You will receive a one-time confirmation and no further messages will be sent.

Reply HELP

Text HELP for assistance. We'll send our support contact information and opt-out instructions.

Contact Support

Email support@simplecleanz.com or call (229) 850-8427 to request removal from SMS communications.

After opting out of marketing messages, you may still receive transactional messages (appointment confirmations, receipts) unless you also request removal from all communications.

Message & Data Rate Disclaimer

Message and data rates may apply. SimpleCleanz is not responsible for charges applied by your mobile carrier. Contact your carrier for rate details. Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and other major US carriers.

SMS communications are powered by Twilio. View Twilio's privacy policy at twilio.com/legal/privacy.

Email Marketing Compliance (CAN-SPAM)

All marketing emails from SimpleCleanz comply with the CAN-SPAM Act (15 U.S.C. § 7701 et seq.):

Sender is clearly identified as SimpleCleanz in the "From" field
Subject lines accurately reflect the content of the email
Physical business address is included in every email footer
A clear and functional unsubscribe mechanism is included in every marketing email
Opt-out requests are honored within 10 business days
Transactional emails (receipts, reminders) are clearly distinguishable from marketing emails

SMS/Email Compliance: compliance@simplecleanz.com

Customer Support: (229) 850-8427

SimpleCleanz / DivaddLimited · Last updated May 9, 2026