How SimpleCleanz Works
Your clean home. Your way. Simple, consistent, predictable.
Our Service Promise
SimpleCleanz provides professional monthly cleaning services for apartments, condos, and townhomes under 1500 sq ft across the Washington DC Metro DMV, New York City, Chicago, Houston, Las Vegas, and Orlando markets.
We use a subscription-based schedule that keeps your home consistently clean with:
Standard Plan
2 cleanings per month
Elite Plan
4 cleanings per month
All plans are prepaid for 3, 6, or 12 months, designed to guarantee your lifestyle consistency and eliminate the mental burden of home maintenance uncertainty.
What's Included in Every Cleaning
Our team follows a detailed, checklist-driven process. Every visit includes:
General Living Areas
- •Dusting all surfaces
- •Floors swept, vacuumed, and mopped
- •Light touch-up of reachable windows
- •Mirrors cleaned
- •Trash emptied
Bedrooms
- •Bedding straightening (no laundry unless add-on)
- •Floors cleaned
- •Light dusting
Bathrooms
- •Sinks, counters, and fixtures wiped
- •Toilets sanitized
- •Showers/tubs cleaned
- •Mirrors shined
- •Floors disinfected
Kitchen
- •Counters wiped
- •Exterior appliances cleaned
- •Sink sanitized
- •Floors swept and mopped
Every Visit
- •Basic organization
- •Surface sanitizing
- •Fresh, clean finish
Optional Add-On Services
You may add these during booking or at any time before your cleaning:
The Cleaning Process
From subscription to sparkling results, we make it simple and seamless.
Subscribe to a Plan
Choose Standard or Elite, and select your prepaid term (3, 6, or 12 months).
Set Your Cleaning Days
Choose your preferred days and morning/afternoon windows. You can adjust these anytime in the app.
A Technician Arrives Within Your Time Window
We clean Monday–Friday, 7am first appointment to 5pm last appointment. No weekends.
- Notification when your technician is assigned
- En Route alert
- Completion notification
Rate Your Cleaning
Leave a 1–5 star rating and share feedback instantly. This helps us maintain highest quality and reward top-performing techs.
Customer Rules & Service Guidelines
Clear expectations to avoid misunderstandings.
Home Size Requirement
All homes must be apartments, condos, or townhomes AND 1500 sq ft or smaller. Homes over this size must contact support before booking.
Access Requirements
Customer must provide safe, legal entry via key, door code, building entry instructions, or front desk authorization. If we cannot gain entry after 15 minutes, it becomes a Missed Appointment.
Cancellation & Reschedule Policy
Cancel or reschedule at least 24 hours before your appointment. Same-day cancellations or failed entry = cleaning is forfeited.
Safety Rules
- No appointments after 5pm
- No weekend cleanings
- No deep exterior cleaning
- No hazardous waste removal
- No lifting furniture over 30 lbs
- Pets must be secured
Subscription Plan Rules
- All plans are prepaid
- No monthly billing
- No partial refunds
- Cleanings do not roll over month-to-month
- You may gift unused cleanings
- You may upgrade or extend your plan anytime
Gifting Your Cleanings
SimpleCleanz allows you to gift unused cleanings to friends, family, or co-workers.
Rules for gifting:
- Recipient must live within 10 miles of your address
- Must live in an apartment/condo/townhome under 1500 sq ft
- Cleaning must be gifted at least 72 hours before the scheduled appointment
- You must provide full contact + address details for the recipient
Gifting is available on the dashboard under Gift Center.
Relocating to a New City or Address
If you're moving, you can:
This is handled inside the Relocation Center.
What We Do Not Do
To maintain consistency and protect technicians, SimpleCleanz does NOT offer:
Customer Responsibilities
To ensure a smooth cleaning: