Frequently Asked Questions

Yes! You can transfer one of your scheduled cleanings to a family member, friend, or neighbor — as long as the location is within 10 miles of your current service address and under 1500 sq ft. Just let us know at least 72 hours in advance so we can coordinate with your assigned cleaning tech.

Absolutely! You can add extra cleanings at any time. Pricing for extra cleanings: Standard Plan customers: $69 per extra cleaning (1–2 BR) or $99 (3–4 BR). Elite Plan customers: $59 per extra cleaning (1–2 BR) or $89 (3–4 BR). Just contact our team or request the add-on through your account dashboard.

Yes, if you prefer specific cleaning products or tools, just let us know in advance and leave them out for your technician. Otherwise, we bring all necessary, eco-friendly supplies.

Yes. If you prefer the same weekdays and times each month (e.g., 1st and 15th or every other Tuesday at 10am), we'll do our best to accommodate your preferences with consistent scheduling.

No extra charge! All SimpleCleanz services include eco-friendly products by default. If you have special requests for fragrance-free or hypoallergenic options, we're happy to accommodate.

Yes. Each plan includes cleanings that are reserved monthly. We ask that all cleanings be used within the scheduled billing cycle. However, if you notify us at least 24 hours in advance, we can try to reschedule within the same month.

Our plans are offered in 3, 6, and 12-month commitments, prepaid for maximum savings. Because they're discounted up front, early cancellations are not eligible for prorated refunds. However, cleanings can be transferred to others or paused for up to 30 days with proper notice.

No. Most of our customers prefer contactless cleanings. As long as we have secure entry instructions (key, smart lock, concierge, etc.), we'll clean your space with the same care as if you were home.

Cleaning times vary by home size: Efficiency or 1-bedroom units: approx. 60–75 minutes. 2-bedroom units: approx. 90 minutes. 3–4 bedroom units: approx. 2–2.5 hours. Larger townhomes or special requests may take slightly longer, depending on add-ons or condition.

Yes — your SimpleCleanz plan follows you, as long as the new location is within a current service market and under 1500 sq ft. We allow 1 transfer per plan free of charge.

Just give us at least 24 hours' notice by phone, email, or your online dashboard. Cancellations with less than 24 hours notice may incur a rescheduling fee, depending on technician availability.

Yes. We try our best to assign a consistent team or individual to your home. If you're especially satisfied with your technician, let us know and we'll do our best to keep them assigned to your recurring cleanings.